Contact Member Services

Member Services

336.774.3400 / 800.782.4670

Monday - Thursday 7:30 a.m. - 5:00 p.m. (Eastern Time)
Friday 7:30 a.m. until 6:00 p.m.

Our Routing Number: 253177887

These highly-trained and knowledgeable specialists are available to provide personalized attention to all of your financial needs. They can tell you about our products and services, answer any questions, assist you with WebBanking™ and help you with many other requests.

Whether you need help reading your statement, applying for a loan, or just want to know our current rates, the Member Services Staff is prepared for you.

For general questions, you can chat with an Allegacy Member Service Representative Monday through Thursday, between 7:30am and 5:00pm and Friday between 7:30am and 6:00pm (Eastern Time). When you chat, you will be communicating with a live Allegacy representative. You can also use our convenient email form below. If you would like us to respond to your request or question via e-mail, please enter your e-mail address below. For specific account questions, please call in or contact us via secure email or secure chat within WebBanking.

Your Name:
Your E-Mail Address:
Your Member Number:
Day Time Phone:
Department:
Comment or Question:

Please remember that the following cannot be handled by e-mail, because a signature and/or other security clearances are required:

Change of address - Please use the secure forms within WebBanking instead.
Information about your personal accounts (balances, last payment made, etc.). Please use WebBanking instead.
Withdrawals/transfers between accounts. Please use WebBanking instead.
Opening/closing of accounts - Many new accounts can be opened by using the secure forms within WebBanking.