Member Services
336.774.3400 / 800.782.4670
Monday - Thursday 7:30 AM - 5:00 PM (Eastern Time)
Friday 7:30 AM - 6:00 PM (Eastern Time)

These highly-trained and knowledgeable specialists are available to provide personalized attention to all of your financial needs. They can tell you about our products and services, answer any questions, assist you with WebBanking and help you with many other requests.

Whether you need help reading your statement, applying for a loan or just want to know our current rates, the Member Services Staff is prepared to serve you.

Online Chat
For general questions, you can chat with an Allegacy Member Service Representative Monday through Thursday, between 7:30 AM and 5:00 PM and Friday between 7:30 AM and 6:00 PM (Eastern Time). When you chat, you will be communicating with a live Allegacy representative.

Our Mailing Address
Allegacy Federal Credit Union
PO Box 26043
Winston-Salem, NC 27114-6043

You can also use our convenient email form below. If you would like us to respond to your request or question via e-mail, please enter your e-mail address below. For specific account questions, please call in or contact us via secure email or secure chat within WebBanking.

Please remember that the following cannot be handled by e-mail, because a signature and/or other security clearances are required:

  • Change of address - Please use the secure forms within WebBanking instead.
  • Information about your personal accounts (balances, last payment made, etc.). Please use WebBanking instead.
  • Withdrawals/transfers between accounts. Please use WebBanking instead.
  • Opening/closing of accounts - Many new accounts can be opened by using the secure forms within WebBanking.


Non-deposit investment products and services are offered through CUSO Financial Services, L.P. ("CFS"), a registered broker-dealer (Member FINRA/SIPC) and SEC Registered Investment Advisor. Products offered through CFS: are not NCUA/NCUSIF or otherwise federally insured, are not guarantees or obligations of the credit union and may involve investment risk including possible loss of principal. Investment Representatives are registered through CFS. Allegacy Federal Credit Union has contracted with CFS to make non-deposit investment products and services available to credit union members.

Allegacy is federally insured by NCUA and is an Equal Housing Lender. © 2017 Allegacy Federal Credit Union
Equal Housing Lender NCUA