WebBanking - Consumer Home Page

Q: What is the New Consumer Home Page?

A: The new home page helps you do your everyday money management tasks quickly and easily all in one place. In fact, we've brought together the tools needed to perform your most common daily tasks without ever leaving the page. You can easily:

  • Check all of your account balances at once
  • Take a quick peek at your most recent transactions
  • Make a one-time transfer between your accounts
  • Transfer funds to select customers in your financial institution
  • Make a credit card or loan payment within My Accounts
  • Schedule a one-time bill payment
  • See where you are spending your money

So instead of switching between Account Summary, Account History, WebPay, Transfer Funds and other pages, you can take action right there on one page to complete several basic functions. We hope you will think of it as your money management control panel. NOTE: If you do not have any accounts set up in WebBanking yet, the page will just display the message, "You do not currently have any accounts."

Q: What's on the New Consumer Home Page?

A: The new home page contains task-specific areas that are usually found individually on several different pages within WebBanking: Account Summary, Account History, WebPay, Transfer Funds and FinanceWorks. NOTE: If you do not have any accounts set up in WebBanking yet, the page will just display the message, "You do not currently have any accounts."

  • My Accounts

    This is where you can see all of your accounts and balances in a glance without having to scroll. In the upper-right portion of My Accounts you will find the Make a transfer icon and link that enables you to make a one-time funds transfer between your accounts and much more. To view the most recent activity for any account, click the Quick Peek link. Clicking Quick Peek opens a new window that shows the most recent transactions or payment activity for the account along with links to Make a Transfer and Go to account history.

  • Make a transfer

    Just select the Make a transfer button to make a one-time transfer between your accounts or to transfer funds to a customer you have previously set up at your financial institution. You may also be able to transfer funds to make a credit card payment or loan payment, if those options are available. If there are any restrictions on the number of transfers allowed per month or any transfer fees applied, it will be indicated in a message displayed below the To or From field (or both).

    Selecting the Make a transfer button opens the Move Money window above the My Accounts list. Just enter the amount, select the transfer To and From accounts and add a memo if needed, then click the Transfer button and confirm the transfer details and you're done. Transactions now post immediately when you complete a transfer. This means that we will automatically refresh the page (to get the new account balances) when you close the transfers success window.

    NOTE: If you are making a credit card or loan payment, additional fields may be available to enter the required information. Click here to learn more about making a credit card payment or loan payment. If available, additional options for scheduled recurring transfers, external transfers or wire transfers may be found within the main WebBanking pages.

  • Make a Payment

    If you are already using WebPay in WebBanking, you can schedule a one-time payment here. First select a payee from the drop-down field, then select the payment date using the calendar tool and enter the amount. Then click the Schedule payment button to schedule the payment. Scheduled payments that haven't yet been paid are also displayed here.

    If you are not yet a WebPay user, the Make a Payment section will display a message about paying bills online. Just click the Go to payments link below the message to go to the WebPay enrollment page. Click here to see the step-by-step process for setting up a one-time bill payment.

  • View My Spending

    If you are a FinanceWorks user, the pie chart shows all of your spending trends with a summary of your transactions for the past 30 days, categorized and broken out as totals and percentages. You can click on a pie piece to see a complete list of transactions for the selected category.

    If you are not yet a FinanceWorks user, instead of seeing the spending pie chart, a message will encourage you to try FinanceWorks. Just click the link below the message to go to FinanceWorks and get started.

Q: Where can I check my account balances?

A: The My Accounts section in the upper left area has all of your accounts categorized by type (Deposit, Savings, Loans, etc.) with the current balance and available balance for each account. Within each category group the accounts are listed in alphabetical order by name – either the original account name or the account nickname that you assigned.

Your first Deposit account is displayed at the top of the list and shows the balance and available balance. The Total Accounts value is displayed at the bottom of each account section. NOTE: Joint accounts display both the user ID and account number to better identify which user is on the account.

Q: Where can I find my transactions?

A: Clicking Quick Peek opens a new window that shows the balance and available balance along with the most recent transactions or payment activity for that account. High transaction volume accounts (like Checking) will show 5 days of account activity. Low volume accounts (like loans) will show 30 days of account activity. You will also find helpful links to Make a Transfer and Go to account history at the bottom of the window.

Just click the X button on the top right or anywhere outside of the window to close it. Clicking the account name or the Go to account history link opens the New Account History Page for that account.

For all loan accounts you will see the balance, next payment amount, a Pay now link (to make the loan payment), interest paid for the current and previous years, recent payments made, and a link to the account history page. Clicking the Pay now link will open the Move money window so you can complete the payment.

For all credit card accounts you will see the balance, next payment minimum amount due, a Pay now link (to make the credit card payment), interest paid for the current and previous years, recent purchases made, and a link to the account history page. Clicking the Pay now link will open the Move money window so you can complete the payment.

Q: Where can I find the detailed account history?

A: Just click the account name link that you want to open the New Account History Page. That's it. The page will open with transaction details for your default date range.

Q: Where can I find my full account number?

A: Go to the account you want and click the account name link to open the New Account History Page. Click the See account details link in the account summary window in the upper right-hand part of the screen. Your full account number will be listed with other relevant account details. When you are finished just click the Hide account details link to collapse the extra information. NOTE: Your account number can also be found at the bottom of a physical check. It's the last 7-10 numbers on the right side.

Q: How do I create or change nicknames for my accounts?

A: If available, it's very easy to do:

  1. Click User Options in the top navigation within WebBanking.
  2. Click the Change Account Nicknames link (the name of the link may vary).
  3. Find the account you want and type the new name in the Nickname column field.
  4. Repeat this for each account that you want to change.
  5. When finished, click the Change button.
  6. You should see your account nicknames the next time you log in to WebBanking.

NOTE: These changes can take up to five minutes or more to take effect.

Q: How do I change the order of my accounts?

A: Your account categories have been set up to automatically display in a certain order: Checking, Savings, Money Market, Certificate of Deposit, Credit Cards, Mortgage Loans, etc. However, if you happen to have multiple accounts within a given category (e.g., two or more savings accounts), you can change the display order of those accounts.

The account names or nicknames within a category appear in alphabetical order, so you can change the account nicknames so the accounts display in the order you want, e.g., My Savings Account will display before zAdvantage Savings Acct because of the added ‘z’ (click here to see how to change an account nickname).

Q: Where can I see my check images?

A: First go to the My Accounts area and find the account you're looking for. Click the account name link for that account to open the New Account History Page. The check will display as a link, typically with the check number. Simply click the link to view images of the front and back of the check. Click the Close button at the bottom of the window when you are finished.

Q: How do I print my transactions and check images?

A: First go to the My Accounts area and find the account you're looking for. Click the account name link for that account to open the New Account History Page.

Print Transactions: Make sure the date range is what you want (e.g., 30 days) or select a different date range using the Change drop-down list. Click the Print icon or link to open a separate window showing the transactions in a printer friendly format. Select a printer, if needed, and click the Print button to send the transaction list to the printer.

Print Check Images: In the New Account History Page, open the account that you want and then click the check link that you want to print. With the check images displayed, click the Print icon or link. Select a printer, if needed, then click the Print button to send the check images to the printer.

Q: How can I make a one-time transfer using Move Money?

A: In the upper right portion of the My Accounts section you will see the Make a Transfer button. Clicking the button opens the Move Money window. Select the From and To accounts, enter the transfer amount and memo text, if needed, then click the Transfer button. If it applies, the number of transfers available and number of transfers used for the month will be displayed below the account field. NOTE: You can use the switch accounts button () to switch the From and To account values.

When you click the Transfer button you will get a message asking you to confirm the funds transfer, as seen in the example below.

When you click the Make Transfer button a transfer complete window will display with all of the relevant transfer details and the option to Make another transfer or Print the transfer details. Transactions will post immediately when you complete the transfer.

This means that we will automatically refresh the page (to get new account balances) when you close the transfers success window shown below. NOTE: If an issue should occur during the transfer process, an error message will instruct you what to do next.

Q: How do I transfer funds to another person using Move Money?

A: You can transfer funds to another customer account that you have previously set up with your financial institution. All cross-transfer accounts that you have set up will display at the bottom of the To drop-down list. You will see the account name or nickname and masked account number with the designation Linked Account. You will either see the account owner's name or Another Customer if the account owner's name has not been provided.

To transfer funds to another person at your financial institution using Move Money:

  1. Select the From account from the drop-down list (the Available dollar amount will be displayed)
  2. Select the To cross-transfer account from the drop-down list (the cross-transfer accounts are at the bottom of the list)
  3. Select the Amount to be transferred
  4. Enter brief Memo text, if needed
  5. Click the Transfer button and review the transfer details
  6. Click the Make Transfer button to complete the transfer and display the completed transfer details
  7. Click Make another transfer to make another transfer or payment, click Print confirmation to print out the transfer details, or click Close to close the Move Money window

Q: How do I make a credit card payment using Move Money?

A: To make a credit card payment using Move Money:

  1. Select the From account from the drop-down list (the Available dollar amount will be displayed)
  2. Select the To account from the drop-down list (the Balance amount will be displayed)
  3. Select the Amount to be paid: Minimum due, Full amount due or Other amount (enter the dollar amount to pay)
  4. Enter brief Memo text, if needed
  5. Click the Transfer button and review the payment details
  6. Click the Make Transfer button to complete the payment and display the completed payment details
  7. Click Make another transfer to make another transfer or payment, click Print confirmation to print out the payment details, or click Close to close the Move Money window

Q: How do I make a loan payment using Move Money?

A:

 

To make a loan payment using Move Money:

  1. Select the From account from the drop-down list (the Available dollar amount will be displayed)
  2. Select the To account from the drop-down list (the Balance amount will be displayed)
  3. Review the Amount to be paid: Interest + Principal
  4. Enter brief Memo text, if needed
  5. Click the Transfer button and review the payment details
  6. Click the Make Transfer button to complete the payment and display the payment details
  7. Click Make another transfer to make another transfer or payment, click Print confirmation to print out the payment details, or click Close to close the Move Money window

Q: How do I make a scheduled recurring transfer?

A: The Move Money option is used for one-time transactions – transfer funds or make a credit card or loan payment. If available, additional options for scheduled recurring transfers may be found within the main WebBanking pages.

Q: How do I pay my bills?

A: At the top of the right column is the Make a Payment section. It looks a bit like a check and can be easily used to schedule a new payment.

Use the following steps to schedule a new payment:

  1. Click the drop-down button on the Pay to field to see all of the payees. (i.e., all of the payees you already have set up in WebPay)
  2. Click a name on the list to select it. (If a payment has been made to that payee in the last 90 days, it will appear below the payee name)
  3. Click the date field and select the payment date from the calendar. When the calendar closes the date will be automatically entered into the field. (Dates in the past, weekends and bank holidays cannot be selected)
  4. Enter a dollar amount in the $ amount field and click the Schedule payment button
  5. Review the confirmation message to make sure everything is correct
  6. Click the Yes button to complete the payment
  7. A success message and the scheduled payment will appear in the Payments already scheduled list. (The Payments already scheduled list displays all payments that have been scheduled but have not yet been sent)

    NOTE: If for any reason the payment cannot be scheduled, an error message will display and tell you what to do next.

If you are not yet set up for WebPay, the Make a Payment task area will display a message encouraging you to start paying your bills online. Clicking the Go to Payments link will take you to the WebPay start page.

Q: Why did I get a payment reminder for a bill I already paid using Make a Payment?

A: We are experiencing a temporary communication issue with the main WebPay system meaning it does not recognize payments made through Make a Payment on the new home page. You may have even received an email reminder to pay the same eBill that you just paid using Make a Payment. Please go to the main WebPay system and file that eBill to resolve the issue.

Q: Where can I check my spending?

A: If you are a FinanceWorks user, you will see the familiar pie chart just below the Make a Payment module in the View My Spending section. The pie chart is created with your transaction data that comes directly from FinanceWorks. It shows your spending over the past 30 days and each spending category that you have used is represented by a slice of the pie.

The pie slice categories are listed in a legend next to the chart and show the total value and percentage of the total amount. Please be aware that only Personal spending categories – and NOT those categorized as Business expenses – will appear in the spending chart.

Resting or hovering your mouse over one of the pie slices, displays the category name, total amount and percentage in a pop-up, as seen below.

Now click the slice to refresh the chart and show the transactions that make up that category as pie slices and legend information. When you want to see all the main categories again, just click the All Categories link above the chart.

If you are not yet a FinanceWorks user, instead of the spending pie chart you will see a message encouraging you to sign up. Just click the Go to FinanceWorks link or icon to get started, if it is available through your financial institution.

Q: How can I get to other pages in WebBanking from the New Consumer Home Page?

A: You can use your standard menu and submenu selections to navigate around WebBanking like you do now. However, each section of the new New Consumer Home Page has a link that will take you to other pages within WebBanking that may help you do things that are not currently available on the new page.

In the My Accounts section you will find a Quick Peek link to the right of each account name. Clicking the link opens a new window listing the most recent transactions. At the bottom of the window you will find a Go to account history link, which, when selected opens the New Account History Page for that account.

The View My Spending section has a Go to FinanceWorks link below the spending chart. Clicking that link opens the main FinanceWorks page within WebBanking where you can categorize transactions, set spending and savings goals for today and the future.

At the bottom of the Make a Payment section you will find a go to payments link. Clicking this link opens the main WebPay page within WebBanking. This is where you can add, edit and delete payees, set up recurring payments and other WebPay related tasks.

Q: Which browsers can I use to view the New Consumer Home Page?

A: Browsers that are officially supported include Microsoft Internet Explorer (IE) 7.0 and above, and Mozilla Firefox 3.0 and above. Currently, we don't officially support other modern browsers (like Chrome), but there is a good chance the page will work if you use them. NOTE: We do not support Internet Explorer 6.0+ and realize that some display issues may occur with that browser.

If you are using one of the approved browsers and experience any problems, please use the Make a suggestion link at the top of the page and let us know.

Q: How long does it take for transfers to display?

A: Transfers made on the Consumer Home Page will display immediately in the My Accounts list and the New Account History Page transactions list if it's supported by your financial institution. This means that we will automatically refresh the page (to get new account balances) once a user closes the transfers success window.

Q: Why are some transactions on My Accounts list not in the spending chart?

A: The transactions shown in the spending chart are collected every night from your different accounts by FinanceWorks. But in some cases it may take a day or two for transactions to appear in the chart. FinanceWorks may not be able to get the transactions from one or more of your accounts (e.g., if an account is offline and doesn't respond). In those cases, FinanceWorks won't be able to retrieve transactions from that account until the error is fixed.

Hint: If you would like to ensure that all available transactions are displaying in the pie chart, click on the Go to FinanceWorks link at the bottom of the View My Spending section. Once in FinanceWorks, click the Refresh button in the upper left part of the page to download your latest transactions. Once the page reloads, your latest transactions should be included in the chart.

Allegacy is federally insured by NCUA and is an Equal Housing Lender. © 2017 Allegacy Federal Credit Union
Equal Housing Lender NCUA
MESSAGE OF THE DAY

Close